Rocky Mountain Hospital for Children Launch

Challenges- a sea red tape and regulations to navigate in order to get approval for the hospital to happen. Once green lit, we had the competition to deal with. The market is dominated by the well-established Children's Hospital, an incredibly well funded, non-profit institution. The RMHC brand needed to be distinctive in order to stand apart from the Children's Hospital's established brand.

Internally the client wanted to focus on the fact that the Children's Hospital is a teaching hospital. RMHC founders felt that this fact compromised care. While this was a valid point, it was not a point of difference we felt parents would believe without being seen as negative. Our recommendation was to focus on new mothers in the launch messaging. The system offered top labor and delivery along with infant care, a key point of differentiation from Children's Hospital, who doesn't offer prenatal care or delivery. The experience of excellent care at the start of life would gain long term consumer loyalty. This proved to be the right position.

RMHC is a huge success and has taken half of the market share in Denver boasting high customer loyalty and retention.